Provider – an entity providing access to the roventhemes.com website and services available through the site
Site – www.roventhemes.com
Client – a person or organization using the services of roventhemes.com.
We protect your privacy and will not send your personal information to anyone other than those listed in our privacy statement.
By subscribing to our Newsletter, you give us permission to send emails to you. You will receive information regarding our products and our offers. You can unsubscribe anytime by clicking on the “unsubscribe” link on our emails.
All content and objects owned by the Provider are governed and protected by state laws, such as copyrights, trade marks, and intellectual property rights. Only third-party materials, brands, trademarks and service marks are the property of their respective owners.
If you would like to share one of our resource you can do so making a link to the specific resource page. No HOTLINKING is allowed i.e. you cannot make a direct link to the download or/and the images hosted on the Site.
The license file that is included with our downloads is the current license terms when that resource was uploaded, however all of our resources are actually regulated by the license that is published on this website.
3. Premium HTML Templates
In order to get a Permium version of our HTML Templates, the Client must buy hosting from a world top company – BlueHost – through our affiliate link and fill in the form on Premium HTML templates page. The Provider will send an email to the Client with the requested Premium HTML5 Template within 24 hours. The Client can contact the Provider through the contact page if he does not receive the template.
4. Job requests
It is the responsibility of the Client to ensure that all the information he provides or send to the Provider is accurate, complete and clear. All the information that the Client provides in connection with the service he requests must be well defined so that the services ordered through the website may be accurately estimated and adequately performed.
Each service request will be evaluated individually by the Provider and an approximation will be made for the time required to complete the service. Following this review, the Provider sends the client a detailed offer. This offer is valid for 30 days from the date of its drafting. After the expiration of this period, the price may change. The requested service will not be completed until the Client accepts the proposed offer and does not make the payment. Any change or additional action that was not mentioned in the offer will not be made, only after a reassessment and additional costs may be involved.
The Client has the right to perform three revisions of the received service. Those revisions may include: moving the elements, small styling changes on the site but not extensive changes to looks or functionality. Fixing warranty claims are not considered a revision.
The serivice will be considered complete and well done if the Client does not send any feedback or other comments within 5 business days.
In the event of a purchase the Client will need to provide some information necessary for this process: full name, full address and credit card information.
The provider will cancel the purchase if illegal or suspect transaction are detected.
4.1 Custom work service
In order to request a custom work service, the Client should fill out the form at https://roventhemes.com/custom-work/.
After completing the form we will analyze your requirements and we will get back to you with a free quote.
4.2Template customization service
The Provider offers Customization services for all responsive HTML5 Templates available on the Site.
For template customization services, the Client should fill out the form that can be found on each HTML template page.
When the Client purchases a HTML Customization Service from the Site, will also receive the Pemium version of the chosen template, for FREE.
After the Client fills the customize template form, the Provider will contact the Client via email and request any details/information that he needs to customize the website. The Client should send an archive with texts, photos and branding.
The Provider goes over all files and specifications the Client has sent, to understand the Client’s needs and to see if possible improvements can be made. Only once everything is clear the Provider goes to the next step.
It is the responsibility of the Client to ensure that all the information he provides or send to us is accurate, complete and clear. All the information that the Client provides in connection with the service he requests must be well defined so that the services ordered through the site may be accurately estimated and adequately performed.
Our Customization service package includes the following:
- Change company/website name and add your logo if required
- Change colors if needed
- Change navigation buttons/links
- Change footer with your company/website details
- Update existing content/images/text
- Install your brand new website to a hosting server
What is included:
- Customization for 5 HTML pages
- We insert content up to 1500 words on all pages
- 20 processed images
Note: Image processing includes only cropping and optimizing for the web, graphics processing of images is not included.
The customized template will be emailed to the email address (that you provided in the order form) once we receive your payment and it may take up to 24 hours. The Client can contact the Provider through the contact page if he does not receive the template.
Installing the Client’s website to a hosting server is included in our Customization template service. If the Client wants us to install the website on a server, he will need to send us the login data to the server. We do not store this information after the installation is ready and we encourage the Client to change their password after we upload the website on the server.
Payment can be made by Wire Transfer or by PayPal.
The Provider reserves the right to change at any time the prices related to the services it offers on the site. Such changes will be posted online on the site. These changes will not affect the prices for services related to a job request previously approved and estimated or to a project that is already in work.
Warranty claims due to failure to perform or improper performance of the Service can be submitted by the Client to the Provider through the feedback and general questions form. This form can be found here: roventhemes.com/contact.
The warranty claim should be submitted within 30 calendar days as of the moment when the job was approved. Upon lapse of the time mentioned above, a complaint may not be taken into consideration.
7. Refund Policy
Within 30 days of purchasing a service on roventhemes.com, the Client can ask for the money back if he is not satisfied with the service by filling the support and bug reporting form and get a full refund.
After receiving a template from roventhemes.com, the Client is free to modify it to its needs. However, once the code of the product is modified, support for that product from roventhemes.com becomes void. The Provider only fixes a product or theme if the issue, error, or notice can be shown to us on an unaltered, clean installation of the product.
9. Browser Compatibility
We want to offer our clients an exceptional experience on all browsers. The templates we offer are supported by all modern browsers (Chrome, Firefox, Edge, Safari, IE9 +, Opera). However, performance may vary from one browser to another, depending on the operating system, version.
The Provider offers a support service via email for our premium Clients that consists of helping them modify, use and insert our resources in their projects. Support service is offered to Clients that have bought hosting services through our affiliate link and got a Premium HTML5 Template or for clients that used our Custom work service. Support service is valid for a 3 month period. Note that we do not commit at being able to answer to all the questions asked, modify as requested the resource and/or resolve each issues.
The website content and website services are provided without any warranties. We are not responsible if the website has errors, has down time or any other problems.
If one of our logos interferes with your copyright please contact us and we will take care of the problem immediately.